Dollar
Zimbabwe Gold Categories
- Electronics & Gadgets
Electronic Gadgets
- Clothing & Shoes
- Automotive
Motor Spares & Parts
- College & School
- Groceries & Alcohol
- Personal Care & Beauty
- Real Estate
- Construction & Hardware
- Sports & Outdoors
Welcome to Clavcart marketplace. This Purchasing Policy explains the rules and procedures that apply when customers purchase products through our platform. Our marketplace connects buyers with multiple independent sellers, allowing customers to discover products, compare options, place orders, make payments, track deliveries, and access after-sales support through one convenient digital platform.
By placing an order through the marketplace, you acknowledge that you have reviewed the relevant product information, seller information, price, delivery details, applicable charges, and any available return, cancellation, warranty, or refund conditions before completing your purchase. This Purchasing Policy should be read together with our Terms and Conditions, Privacy Policy, Cookie Policy, Return and Refund Policy, and any product- or seller-specific terms displayed during the purchasing process.
Customers can browse and search products offered by different sellers across the marketplace. Products may include electronics, clothing, household goods, beauty products, groceries, accessories, equipment, digital products, and other categories permitted by the platform.
Each product listing may contain information including the product name, photographs, description, specifications, available variations, price, stock availability, seller information, customer ratings, reviews, delivery options, estimated delivery time, warranty information, and applicable purchasing conditions.
Customers are responsible for reviewing the information provided on a product page before placing an order. Where a product has specific restrictions, limitations, compatibility requirements, usage instructions, warranty conditions, or other important information, those details should be reviewed before purchase.
Products listed on the marketplace are generally supplied by independent sellers. Sellers are responsible for ensuring that their product listings are accurate, complete, current, and not misleading.
Sellers are responsible for fulfilling accepted orders, providing products that correspond with their listings, maintaining appropriate stock information, preparing products for delivery, and complying with applicable laws and marketplace policies.
The marketplace provides the technology and infrastructure that connects buyers and sellers, but the specific seller may remain responsible for matters relating to the product itself, including applicable warranties, product specifications, authenticity, quality, and after-sales obligations.
All products displayed on the marketplace are subject to availability.
A product appearing on the website or application does not necessarily guarantee that it will remain available until checkout is completed.
Inventory can change quickly, particularly for products offered by multiple sellers or during promotional periods.
If a seller is unable to fulfill an accepted order because the product is unavailable, the buyer may be notified and the applicable amount may be refunded in accordance with the platform's refund procedures.
We aim to provide customers with accurate and useful product information. However, photographs, colours, measurements, descriptions, specifications, and other product details may vary slightly depending on the product, manufacturer, seller, display device, or other circumstances.
Customers should review the specifications and product information carefully before purchasing.
Where a product has different sizes, colours, models, storage capacities, configurations, or other variations, customers are responsible for selecting the correct option before completing the order.
Prices displayed on the marketplace are determined by the relevant seller unless otherwise indicated.
Prices may change from time to time due to seller updates, promotions, inventory changes, market conditions, or other factors.
The applicable purchase price is the price displayed to the customer at the time the order is submitted, subject to correction of obvious errors and any applicable terms disclosed during checkout.
Where applicable, additional costs such as delivery charges, taxes, service charges, or other mandatory fees will be displayed before the customer completes the purchase.
The marketplace seeks to provide clear pricing information so that customers can understand the total amount payable before confirming an order. Clear disclosure of total costs and material purchase conditions is an important principle in online commerce.
The marketplace may feature discounts, coupons, promotional codes, flash sales, special offers, bundles, clearance sales, seasonal promotions, and other purchasing incentives.
Promotional offers may be provided by individual sellers or by the marketplace.
Each promotion may have its own eligibility requirements, validity period, product restrictions, quantity limits, minimum purchase requirements, or other conditions.
Unless otherwise stated, promotional offers cannot be combined with other discounts or promotions.
A promotion may end when its stated validity period expires or when available promotional stock has been exhausted.
Customers can add products to their shopping cart before completing an order.
Adding a product to the cart does not necessarily reserve the product or guarantee its price or availability.
The customer should review the shopping cart carefully before proceeding to checkout, including product quantities, variations, prices, delivery charges, discounts, and the total amount payable.
The checkout process allows customers to review their intended purchase before submitting the order.
Before completing checkout, customers should verify the products selected, quantities, variations, delivery address, delivery method, payment method, applicable discounts, fees, and total purchase price.
The platform is designed to provide customers with an opportunity to identify and correct errors before confirming an order.
Customers should only proceed with the purchase when they are satisfied that the information displayed at checkout is correct.
An order is placed when the customer completes the required checkout process and submits the order through the marketplace.
After submission, the platform may send an order confirmation containing information such as the order number, products purchased, seller details, delivery address, total amount, payment status, and other relevant transaction information.
An order confirmation acknowledges that the order has been received by the platform. It does not necessarily mean that the seller has completed fulfillment or that the order cannot subsequently be cancelled where cancellation is permitted.
Because the marketplace connects customers with independent sellers, an order may be subject to seller acceptance, product availability, payment authorization, fraud checks, pricing verification, and other applicable conditions.
The platform or seller may cancel an order where there is a legitimate reason, including stock shortages, incorrect product information, suspected fraud, payment problems, prohibited transactions, technical errors, or other circumstances permitted under applicable law and marketplace policies.
Where an order is cancelled after payment has been successfully processed, the applicable amount will be refunded in accordance with the platform's refund procedures.
Customers must use one of the payment methods made available through the marketplace.
Available payment methods may include bank cards, mobile money, bank transfers, digital wallets, electronic payment services, or other supported payment options.
Payment information may be processed by authorized third-party payment providers.
An order may remain pending until payment has been successfully authorized or confirmed.
Customers must not attempt to bypass the marketplace's payment system by paying sellers directly where doing so violates marketplace rules. Keeping transactions within the platform helps maintain transaction records and preserves applicable marketplace protections.
Online marketplace guidance also warns consumers against moving payments outside the marketplace because doing so can remove protections provided by the platform.
If a payment is declined, reversed, interrupted, or otherwise unsuccessful, the order may not be processed until valid payment is received.
Customers should not repeatedly submit payments if they are uncertain whether a previous transaction was successful. Instead, they should check their order status or contact customer support to avoid duplicate payments.
Where a duplicate payment occurs, the platform will investigate the transaction and process any applicable refund according to its payment and refund procedures.
Once an order has been accepted and payment requirements have been satisfied, the seller prepares the products for fulfillment.
Depending on the available delivery options, the order may be delivered by the seller, an independent delivery partner, a logistics company, or another fulfillment service integrated with the marketplace.
Estimated delivery times are provided for convenience and may vary depending on the seller, destination, product availability, delivery method, weather, public holidays, logistical conditions, and other circumstances.
Customers should ensure that the delivery address and contact information provided during checkout are accurate.
The marketplace may provide tracking information where tracking is available.
Although the marketplace and its delivery partners work to complete orders within the estimated delivery period, unexpected delays may occur.
Delays may result from inventory issues, high order volumes, weather, transport disruptions, incorrect delivery information, public holidays, customs procedures, security incidents, or other circumstances outside the reasonable control of the platform or seller.
Where a significant delay occurs, customers may receive an update through the marketplace.
Where applicable law or the specific seller's terms provide a right to cancel an order because of a delay, customers may exercise that right through the appropriate process.
Customers should inspect packages and products upon delivery where reasonably possible.
If the package appears damaged, opened, tampered with, or materially different from the expected shipment, the customer should report the issue promptly through the marketplace.
Where appropriate, customers may be asked to provide photographs, videos, delivery information, order details, or other evidence to assist with an investigation.
Customers should also verify that the delivered product corresponds with the order placed.
If a customer receives an incorrect product, missing item, damaged product, defective item, or product that materially differs from its listing, the issue should be reported through the marketplace within the applicable reporting period.
The platform may request evidence to determine what happened and may communicate with the seller or delivery partner during the investigation.
Depending on the circumstances and applicable policy, the customer may be eligible for a replacement, exchange, repair, refund, partial refund, or another appropriate resolution.
Customers may cancel an order where cancellation is available under the order status, seller's cancellation terms, marketplace policy, or applicable law.
Cancellation may not be available once an order has reached certain stages of fulfillment, such as dispatch or delivery.
Where cancellation is available, customers can initiate the request through their account or customer-support channels.
The cancellation process and any resulting refund may depend on whether the seller has already processed, prepared, or shipped the order.
Any cancellation restrictions or charges that materially affect the customer's decision should be disclosed before purchase where applicable.
Returns and refunds are handled according to the marketplace's Return and Refund Policy, the relevant seller's terms, and applicable consumer-protection laws.
Return eligibility may depend on factors such as the reason for the return, product condition, product category, time elapsed since delivery, whether the item has been used, hygiene or safety considerations, warranty conditions, and other applicable requirements.
Certain products may have special return conditions or may be excluded from return where permitted by law.
Customers should review the applicable return conditions before purchasing, particularly for clearance items, customized products, perishable goods, digital products, or other products with special restrictions.
Where a refund is approved, the amount may be returned through the original payment method or another appropriate method depending on the circumstances.
The time required for a refund to appear in a customer's account can vary depending on the payment provider, bank, mobile-money provider, card issuer, or other financial institution.
The marketplace may provide confirmation when a refund has been initiated.
A refund may be subject to deductions or adjustments where permitted by applicable law and clearly disclosed marketplace or seller terms.
Customers may be able to change certain order information before fulfillment reaches a stage where changes are no longer possible.
Possible changes may include delivery address, quantity, product variation, or other order details.
If an order cannot be modified, the customer may need to cancel the existing order, where cancellation is permitted, and place a new order.
Customers should contact support promptly if an important error is discovered after an order has been submitted.
Because the marketplace contains multiple independent sellers, products placed in the same shopping cart may sometimes be fulfilled separately.
Customers may therefore receive multiple packages, delivery notifications, or delivery dates for products purchased during the same shopping session.
Where applicable, the order page will identify the relevant seller and delivery information.
Customers are responsible for providing accurate information when creating an account and placing orders.
This includes providing accurate names, telephone numbers, email addresses, delivery addresses, product selections, quantities, and other information required to complete a transaction.
Customers are also responsible for maintaining the confidentiality of their account credentials and for notifying the marketplace if they suspect unauthorized activity.
Customers must not use the marketplace to purchase prohibited goods, engage in fraudulent activity, abuse promotions, manipulate reviews, submit false claims, or otherwise violate marketplace rules or applicable laws.
After completing a purchase, customers may be able to rate products, sellers, and delivery experiences.
Reviews should reflect genuine experiences and must not contain fraudulent, defamatory, abusive, discriminatory, misleading, or otherwise prohibited content.
The marketplace may remove reviews that violate its policies or applicable law.
Genuine reviews help other customers make more informed purchasing decisions and help sellers improve their products and services.
The marketplace provides mechanisms designed to increase confidence in transactions, including seller profiles, product information, ratings, reviews, secure payment processing, order tracking, customer support, dispute processes, and applicable return and refund procedures.
The level of protection available may vary depending on the product, seller, payment method, delivery arrangement, and applicable law.
Customers should review the specific terms associated with a product or seller before completing a purchase.
If a problem occurs with an order, customers should first use the marketplace's support or dispute process to report the issue.
The platform may communicate with the seller, delivery partner, payment provider, or other relevant party to investigate the matter.
Customers may be required to provide supporting information such as photographs, order records, payment confirmations, delivery information, communications, or other evidence.
The marketplace will review disputes according to its policies and applicable law and may determine an appropriate resolution based on the available evidence.
The marketplace monitors transactions and account activity to help identify fraud, unauthorized transactions, abuse, and other suspicious activity.
An order may be delayed, reviewed, restricted, or cancelled where there are reasonable indications of fraudulent or unauthorized activity.
Customers may be asked to complete additional verification where necessary.
These measures are intended to protect customers, sellers, delivery partners, payment providers, and the marketplace.
Customers may not use the marketplace to purchase products or services that are prohibited by applicable law or marketplace policies.
Certain products may also be subject to age restrictions, geographic restrictions, licensing requirements, quantity restrictions, or other legal conditions.
The marketplace may remove prohibited listings and cancel transactions involving products that violate applicable laws or marketplace rules.
Depending on the customer's location, product category, seller, and applicable laws, additional taxes, duties, levies, delivery charges, service charges, or other fees may apply.
Where applicable, such charges will be disclosed during the purchasing process.
Customers are responsible for reviewing the final order total before completing payment.
After a successful purchase, customers may receive an electronic order confirmation or receipt.
Customers are encouraged to retain order confirmations, receipts, payment records, delivery information, and relevant communications.
Maintaining transaction records can assist with returns, refunds, warranties, disputes, and customer-support requests. Consumer guidance similarly recommends retaining records of online purchases, including the product, price, order date, delivery information, and communications.
Where a product is covered by a manufacturer's warranty, seller warranty, marketplace guarantee, or other applicable warranty, the relevant terms will be provided with the product listing or purchase documentation where appropriate.
Warranty coverage may vary by seller, manufacturer, product category, and location.
Customers should review warranty terms before purchasing products where warranty protection is an important consideration.
Although the marketplace seeks to maintain accurate product and pricing information, technical or human errors may occasionally occur.
Where an obvious pricing, product, stock, or listing error is discovered, the marketplace or seller may take appropriate action, including contacting the customer, correcting the information, cancelling an affected order, or providing a refund where payment has already been processed.
Any such action will be handled in accordance with applicable law.
Customers may receive communications relating to their purchases, including order confirmations, payment notifications, delivery updates, cancellation notices, refund confirmations, security alerts, and customer-support communications.
These communications are considered part of the marketplace service and may continue even if a customer has opted out of promotional marketing communications.
Customers may arrive at the marketplace through advertisements, promotional campaigns, affiliate links, social-media promotions, search engines, or other marketing channels.
Where a customer purchases through an affiliate referral, the purchase remains subject to the same applicable marketplace purchasing rules.
Affiliate commissions do not normally increase the customer's purchase price unless the applicable promotion expressly states otherwise.
Some products or services may include marketplace-related charges, delivery fees, service fees, or other applicable costs.
Any mandatory charges that apply to the customer's transaction should be displayed before the customer confirms payment.
Sellers are responsible for providing accurate pricing information to the marketplace so that applicable charges can be calculated correctly. Transparent disclosure of mandatory fees is an important component of online marketplace pricing.
We may update this Purchasing Policy from time to time to reflect changes to the marketplace, purchasing process, payment systems, delivery services, seller requirements, consumer-protection requirements, or applicable laws.
When significant changes are made, we may provide appropriate notice through the marketplace.
The "Last Updated" date at the beginning of this policy indicates when the policy was most recently revised.
If you have a question about an order, payment, cancellation, delivery, return, refund, product, seller, or other purchasing issue, you can contact our customer-support team through the support channels provided on the marketplace.
Platform Name: Clavcart
Company/Legal Entity: Clavcart LLC
Customer Support Email: info@clavcart.co.zw
Customer Support Phone: +263 71 658 3137
Support Centre: support.co.zw
Our goal is to make purchasing through the marketplace simple, transparent, secure, and convenient. From the moment a customer discovers a product to the moment the order arrives, the platform provides tools and processes designed to support informed purchasing, secure payment, reliable fulfillment, order tracking, customer support, returns, refunds, and dispute resolution.
By bringing buyers and multiple sellers together in one digital marketplace, we provide customers with greater choice, easier price comparison, convenient purchasing, access to seller ratings and reviews, flexible delivery options, and centralized management of their orders.
Customers are encouraged to review product information, seller details, delivery terms, total costs, and applicable return or refund conditions before completing a purchase. The objective is to create a marketplace where buyers can shop confidently while sellers have a clear and structured environment in which to provide their products and services.
Cart